On Apologies
Recently, Seth Godin posted a short blog post, titled, Apologies, ranked, which points out several ways of apologizing. When you work in a service industry, it becomes very important to develop good apology skills. Letās be honest for a moment. Not everything works out for the best in every customer experience. Sometimes itās their fault and many times⦠itās our fault.
In response to Sethās post, Marc Chung has written up a similar post that adapts this to software bugs, titled, Seth on Fixing Bugs.
Itās worth a read and definitely relates to the communication issues that we keep talking about within the Dialogue-Driven Development community and how that can translate to a healthy testing process with BDD.
Thoughts?

