So, today I got what I’ll call a platinum ticket from one of our
pals at 37signals for their upcoming new
application, Highrise, which is what
they’d call a “shared contact manager.” The rest of you can keep hoping
that you’ll win a golden ticket this weekend. ;-)
For the past year and a half, I’ve been wanting to build some sort of
contact and task management tool for organizing all of the contact
requests that PLANET ARGON
receives about our Design and
Development and Rails
Hosting services. If I
go away for a week, I come back to a huge backlog of people who may be
waiting a response from me. Having a tool to allow others at PA to see
what is in my queue and in some cases, respond on my behalf… has been
needed. When I first heard about Highrise long ago, I got excited and
have tried several different tools and each of those tools has left me
feeling uneasy. Perhaps I’ll post some reviews of the other tools one
day.
First Impressions
The signup process looks familiar… :-)
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Look and Feel
Well, it definitely looks and feels like a
37signals application. There might have been a
time when I thought that would be silly… but really, when you look at
other product suites, consistency is extremely important to the user
experience. While they are definitely going to attract people to
Highrise who have never used any of their
other products, I’d also expect a huge majority of their initial
customers will be users of their other products. It’s obvious that
Highrise was in response to a void in the market that people (likely
customers) were asking for in other products like
Basecamp.
Highrise has all the Ajaxy goodness that you’d expect in a brand new
modern web application. Most of it seems very intuitive, but I found
myself getting caught up on the extra tabs across the top of the screen.
When new tabs appear, my natural response was to try to close them when
I was finished looking at the page. Perhaps this is just a design
decision that I’ll learn to really like. At the moment, I’m still not
quite sure because I expect the tabs to change quite frequently.
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(few minutes later)
Actually… I wonder if the interface designers at 37signals did this to
help their users avoid having several tabs open in their web browser. I
use Safari for Basecamp and generally have 5-8 tabs open throughout the
day for different projects that our team is working on because the
Dashboard view doesn’t really give me a good feel for what is happening
throughout the day on our various internal and client projects. I’ll try
to pay attention to my usage habits to see if I’m opening less browser
tabs in Highrise.
So far, this is the one thing that I’m not quite sure about (yet).
Highrise meets Act-On
Once I saw that you could forward emails to Highrise and it’d
auto-magically create a contact and store it, I jumped for joy (not
literally… but I got an evil grin). I have been using (more like
heavily relying on) Mail Act-On
for what seems a really long time. I’m constantly forwarding emails off
to my colleagues to keep things from sitting stagnant for too long. So,
guess what I did?
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This is working beautifully and allowed me to move about 20 contact
requests to Highrise in just a few minutes.
With this new ability, I can remove that one project in Basecamp that I
was using to collect contact request information. That information now
has a proper home!
Manage your Peeps
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I’m taking more screenshots and going to continue putting more of our
contacts into Highrise… so… consider this part one of a short series
of posts.
To be continued…
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